Billing & Insurance
Please be sure that your surgeon’s office has your current health insurance information on file and if there have been any changes to your address or phone number.
Please take time to review your insurance policy and coverage. Many insurance companies require pre-certification or a second opinion. Prior to your procedure you will receive a phone call from our experienced and knowledgeable business office staff, to discuss your billing and insurance information. Our staff will call your insurance company prior to having surgery to verify your medical benefits for our facility charges, as well as inform you of your estimated up front costs.
We will need to secure any information regarding co-payments, co-insurance and/or deductible amounts that will be your responsibility. Payments that you are responsible for are expected to be paid in full prior to your surgery date or at the time of registration. Please bear in mind, information provided prior to your visit is only an estimate based on the information provided by your surgeon and insurance company.
If you do not have insurance or if your insurance does not cover your procedure to be performed, please make arrangements to pay the surgery center’s facility fee prior to your date of service, or at time of registration unless prior financial arrangements have been made with our business office.
For your convenience, we accept most major credit cards including:
- VISA, Mastercard, Discover and American Express
*Please contact our business office to inquire about additional accepted payment methods
For your convenience, you can now pay your bill online. To do so, you will need your Surgery Center Account Number. If you do not have it or have questions about your online payment, please contact us at 919-719-3070.
You will receive separate bills from various departments depending on your procedure and its requirements. Some of the departments that you may receive a bill from include:
Departmental Billing:
Facility Fee (Raleigh Orthopaedic Surgery Center)
Surgeon (Raleigh Orthopaedic Clinic)
Anesthesia (American Anesthesiology)
Equipment Vendors (Various, for braces, crutches, ice units, etc.)
Radiology, Pathology, or Laboratory
Physical Therapy (Raleigh Orthopaedic Therapy Services)
Raleigh Orthopaedic Surgery Center Billing Questions: 919.719.3070
Raleigh Orthopaedic Clinic Billing Questions: 919.863.6920
American Anesthesiology: 888.280.9533
Our business office staff will be happy to answer any questions you may have regarding insurance coverage or billing procedures.
Charity Care:
This is to define Raleigh Orthopaedic Surgery Center’s (“ROSC”) policy related to the provision
of uncompensated / discounted medical services.
Raleigh Orthopaedic Surgery Center (“ROSC”) is committed to community service. Raleigh
Orthopaedic Surgery Center (“ROSC”) provides charity care in accordance with a patient’s
demonstrated need and the center’s ability.
PROCEDURES:
The qualification for Charity Care Services will be determined based on certification through the Project
Access program of the Wake County Medical Society.
Raleigh Orthopaedic Surgery Center will determine the ability to accept Project Access in lieu of
payment on a case-by-case basis.
